Returns & Exchanges

At Sorry State Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on defective or damaged items. Please ensure all returned vinyl and merchandise remain in their original condition and packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization.

• 2.
  Package Securely

  Place the item in its original mailer or a sturdy record-specific box with sufficient padding to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned item, we will process your refund or ship out a replacement within 3-5 business days.